bandarliga Platform Privacy Notice

Access bandarliga through your Android phone by visiting our mobile app installer or through your iOS browser at bandarliga.org. Our platform is built mobile-first, which means your data protection policy is built into how we collect and store information from the moment you load the app or visit our site. This page describes what we collect when you use bandarliga and how we keep that data protected across your account, your transactions, and your game activity.

We operate bandarliga as an online gaming and sportsbook platform available in supported Indonesian jurisdictions. When you register an account, place deposits via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or engage with our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, football betting, or esports markets, we collect personal and financial data. This notice explains what data we collect, how we use it, who has access to it, and what rights you have over it.

Our commitment is transparency. We don't sell your personal information to third parties for marketing purposes. We share data only with payment processors, fraud-detection partners, and legal authorities when required by jurisdiction law. Your privacy is your right, and our systems are designed to protect it at every step.

What we collect and why

We collect several categories of data when you register and use bandarliga. First, we collect identity information: your full name, date of birth, national ID number or passport number, and phone number. We collect this during registration because Indonesian law requires identity verification for online gaming accounts. Second, we collect address information: your residential address, city (Jakarta, Surabaya, Bandung, Medan, or Semarang), province, and postal code. We use this to verify your jurisdiction — we operate only in supported regions, and your address confirms your eligibility.

Third, we collect financial information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), we record the deposit amount, payment method, and timestamp. We store virtual account numbers and transaction IDs to process withdrawals. We do not store your full payment credentials (e.g., we never see or retain your e-wallet password or mobile banking PIN). Payment processors handle sensitive credential storage directly; bandarliga receives only confirmation tokens.

Fourth, we collect behavioral data: which games you access, how much time you spend in slot tournaments versus live-dealer tables, your withdrawal requests, and your account login times. We use this data to detect unusual activity (such as unauthorized access) and to improve our service — for example, which daily slot tournaments run at which times, or which sportsbook markets (Liga 1, Piala Indonesia, Champions League) draw the most engagement.

How we use your data

We use your identity and address data to verify your account and confirm your jurisdiction eligibility. During major tournaments (Liga 1 matches, Piala AFF fixtures) or holidays (Idul Fitri, Idul Adha), we may re-verify accounts to ensure compliance. We use your financial data to process deposits, withdrawals, and reconcile transactions. We also use it to prevent fraud: if a withdrawal request comes from an unusual location or differs from your verified address, our system flags it for manual review before processing.

We use behavioral data to improve bandarliga's stability and feature design. For example, if most users withdraw during specific hours, we allocate more support staff to those windows. If certain payment methods experience delays during holidays, we communicate this proactively. We also use behavioral data for fraud detection: if your account suddenly plays high-stakes games from a different device or IP address, we may ask for additional verification.

We do not use your data for marketing email unless you explicitly consent. We do not share your data with third-party advertisers or brokers. We use your email and phone only to send account alerts (login confirmation, withdrawal status, KYC approval), and you can disable non-essential alerts in your account settings.

Data processors and third parties

We work with several trusted partners to operate bandarliga. Payment processors (the companies behind local payment, online payment, e-wallet, mobile banking, local payment, and online payment/e-wallet/mobile banking virtual accounts) receive your deposit and withdrawal requests. They process payments but do not have access to your full account history or game activity. Fraud-detection partners analyze transaction patterns to spot suspicious behavior, using anonymized data whenever possible. Our hosting provider maintains our servers, which may sit outside Indonesia; your data is encrypted both in transit and at rest, meeting international security standards.

We may disclose your data to government authorities if required by Indonesian law (for example, tax documentation or law-enforcement investigation). We will inform you of such disclosure unless legally prohibited from doing so.

Cookies and tracking

When you visit bandarliga on your browser or mobile app, we place cookies to keep you logged in and to remember your preferences (preferred language, last-viewed game category). These cookies are session-based (they expire when you close your browser) or persistent (they last 30 days unless you clear them manually). We do not use cookies to track you across other websites. Third-party analytics tools (such as Google Analytics) may place their own cookies on our site; you can opt out of these in your browser settings or through the analytics provider's opt-out page.

Your rights and our responsibilities

You have the right to know what data we hold about you. You can request a data report by contacting our support team; we will provide this within 15 business days. You have the right to correct any inaccuracy in your personal data — for example, if your address changed, you can update it in your account settings or ask us to update it. You have the right to request deletion of your account and associated data, though we may retain some data (such as transaction records) if required by law.

We are responsible for keeping your data secure. We use encryption, secure servers, and regular security audits. We limit access to your data to bandarliga staff who need it to provide customer support, process payments, or prevent fraud. We do not share your data with other gaming operators or sportsbooks. If a data breach occurs, we will notify you within 72 hours as required by law.

This privacy policy may change as we improve bandarliga's security or as regulations evolve. We will announce major changes on our website and in-app notifications. Continued use of bandarliga after a policy update means you accept the new terms.

Contact and support

If you have questions about your privacy, your data, or this policy, contact our support team. We are available 24/7 for urgent issues and during business hours (Monday–Friday, 09:00–18:00 WIB) for standard inquiries. You can reach us through your bandarliga account portal, by email, or through our in-app chat. We respond in Indonesian and English. If you believe we have mishandled your data or violated your privacy rights, you have the right to lodge a complaint with the Indonesian data protection authority (if applicable in your jurisdiction).